Cancellation and Refund Policy
We want you to book with peace of mind. Here is our cancellation policy—clear and with no fine print.
Free cancellation up to 72 hours in advance
If you cancel 72 hours or more before the tour date, we'll refund 100% of your deposit, or, if you prefer, we'll apply it to a new date at no cost.
Within the 72 hours prior to
The deposit is non-refundable, because by that point we've already reserved your spot on the 4x4 and the boat. However, if you let us know, we'll do our best to reschedule you based on availability.
If we cancel
Tours are canceled only for genuine safety reasons (exceptional sea or weather conditions, or directives from the Guna authorities). In that case, you can choose to reschedule at no cost or receive a 100% refund of your payment.
No-show
If you are not at the pickup location at the agreed-upon time and we are unable to contact you, this will be considered a no-show, and the deposit is non-refundable.
Route Changes on the Day of the Tour
Changes to the islands visited or the order of the itinerary due to weather, sea conditions, or local regulations do not constitute grounds for a refund: the captain and the guide have the final say and will replace the stops with equivalent alternatives (see Terms and Conditions).
How to Request a Refund
Send us a message on WhatsApp with your name and reservation reference number. Refunds are processed through the same payment method used for the deposit, usually within 5 to 10 business days.